Alan Freedman -- The Computer Language Company - Computer Desktop Encyclopedia
Computer Desktop Encyclopedia
Longest-Running Tech Reference on the Planet

A CDE Definition

You'll love The Computer Desktop Encyclopedia (CDE) for Tech Term of the Day (TTOD)

LOOK UP ANOTHER TERM


collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.



collaborative CRM

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application sharing, desktop sharing (remote control), file transfer and collaborative browsing.

Collaborative systems are more flexible than automated solutions for helping customers with orders and solving customer problems; however, they are more time consuming than automated solutions, because people are involved. Automated systems also cost less to operate, but are best suited to high volume, repetitive tasks. See CRM, collaborative browsing and remote control software.



Personal Use Only

Before/After Your Search Term
BeforeAfter
cold swapcollaborative citizen journalism
cold walletcollaborative CRM
coldbootcollaborative editing
ColdFirecollaborative filtering
ColdFusioncollaborative robotics
Cole's Lawcollaborative software
collaborationcollaborative Web browsing
collaboration productscollapsed backbone
collaboration softwarecollateral effect
collaboration toolscollating sequence

Terms By Topic
Click any of the following categories for a list of fundamental terms.
Computer Words You Gotta KnowSystem design
Job categoriesUnix/Linux
Interesting stuffPersonal computers
InternetIndustrial Automation/Process Control
Communications & networkingAssociations/Standards organizations
HistoryDesktop publishing
Audio/VideoGraphics
MainframesSecurity
ProgrammingHealthcare IT
System design