A CDE Definition
(Switch-to-Computer Applications Interface) A standard for integrating computers to a PBX. See switch-to-computer.
To integrate voice telephone and database access. For example, in customer service applications, using telephone services, such as automatic number identification (ANI) and automatic call distribution (ACD), an incoming call can retrieve and route the customer's file to the next available human agent.
Before/After Your Search Term
|SC Card||scalable font|
|SC connector||scalable video coding|
|SCADA attack||scalar variable|
Terms By Topic
Click any of the following categories for a list of fundamental terms.