A CDE Definition
Web-enabled call center
A call center that receives calls from a link on a Web page. Such websites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers attached. If not already installed, the appropriate voice encoding and decoding (codec) plug-in must be downloaded first. See Web callback and call center.
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