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back office

(1) Systems that do not deal directly with the customer, such as inventory management and accounts payable. Contrast with front office. See back office application.

(2) (BackOffice) An earlier suite of network server software products from Microsoft that was licensed as a bundle. It was discontinued in 2001, but some of the underlying products remained. BackOffice included Windows NT Server, SQL Server, Systems Management Server (SMS), SNA Server and Mail Server.



back office application

Software that does not interact directly with the customer. It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and front office. Contrast with front office application.



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