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call center in a box

A Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface, among other features, for small and medium sized businesses. It would be considered a call center in a box even if it fit into two or three boxes (servers), as long as it was inexpensive, flexible, scalable and built on open standards. See call center and in a box.

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calibrationcall center overflow
calibration disccall centre
Calicocall control
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call accountingcall generator
call agentCall Level Interface
call by namecall monitoring
call by referencecall park
call by valuecall pickup service
call centercall routing service

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