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call centre

See call center.

call center

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent.

Outbound call centers use "predictive dialers," which make calls from a list, but ensure that a person has answered before switching the call to the next available agent (see predictive dialer). See ACD, cyberagent, CSR, zip tone, Web callback, cherrypicking, virtual call center, blended call center, Web-enabled call center, live contact overload, call center in a box, agent turnover and call center overflow.

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Before/After Your Search Term
Calicocall control
callcall distributor
call accountingcall generator
call agentCall Level Interface
call by namecall monitoring
call by referencecall park
call by valuecall pickup service
call centercall routing service
call center in a boxcall server
call center overflowcallback

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