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call generator

Hardware and/or software that simulates voice calls. It is used to simulate the way a caller moves through an automated voice response system as well as to generate excessive call volume to test system durability. In order to fine tune error handling, it can create "bad" calls that do not correctly follow voice response instructions.



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call agentCall Level Interface
call by namecall monitoring
call by referencecall park
call by valuecall pickup service
call centercall routing service
call center in a boxcall server
call center overflowcallback
call centrecalled routine
call controlCaller ID
call distributorcalling plan

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