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computer telephone integration

See CTI.


(Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Automatic telephone dialing from an address list is an outbound example.

Voice Is Now Data
Today, not only has data been combined with voice, but voice has been turned into data throughout a huge portion of the telephone system via Internet-based technology. See VoIP and IP telephony.

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