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contact manager

Software that keeps track of people and related activities. It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with prospects and customers. The foundation of a contact manager is a name and address database, from which phone calls, meetings and to-do items are scheduled. The contact manager may also link each record to related email messages and text documents.

An Act! Contact Record
These screen shots are from an earlier version of the very popular Act! contact manager. Each contact is stored in a name and address record (top) from which activities are scheduled (bottom right). Activity history can be maintained (bottom left) or deleted as required. See Act.


A very popular customer relationship management (CRM) application for Windows from Swiftpage ACT! LLC ( Officially titled with an exclamation point, reps use Act! to review the notes they previously took along with their customers' email messages and Facebook profiles. A Mac version, now discontinued, was offered earlier.

Act! integrates with popular applications and enables customer reps to access the data simultaneously. Cloud and hosted versions along with custom solutions are also available.

Originally a DOS program for contact names, Act! debuted in 1987 from Conductor Software, later renamed Contact Software International. Although Act!'s ownership changed several times, it evolved into a comprehensive application for the sales professional to organize and track customer details. The product moved from Contact Software to Symantec to SalesLogix (renamed Interact Commerce) to the Sage Group and then Swiftpage in 2013.

An Act! Contact Record
These screen shots from an earlier version of Act! show each contact in a name and address record (top) from which activities are scheduled (bottom right). Activity history is on the bottom left.

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