A CDE Definition
Systems that deal directly with the customer such as order processing. Contrast with back office. See front office application.
front office application
Software that faces the customer directly. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. Contrast with back office application.
Before/After Your Search Term
Terms By Topic
Click any of the following categories for a list of fundamental terms.