A CDE Definition
A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support and help desk ticket.
The Help Desk Process
Before/After Your Search Term
|HEDT||help desk analyst|
|HEIF||help desk software|
|height speaker||help desk ticket|
|helical scan||helper application|
Terms By Topic
Click any of the following categories for a list of fundamental terms.